Shipping Information

Shipping is currently on a standard 7 day turnaround. Please contact AEC on the email address: labservices@aec.uk.net to arrange alternative delivery.

Returns

Returns Policy

1.The quantity of any consignment of goods as recorded by AEC upon despatch from AEC's place of business shall be conclusive evidence of the quantity received by the Purchaser on delivery unless the Purchaser can provide conclusive evidence proving the contrary.

1.2  Claims for shortages or damaged goods must be made in writing to AEC within 3 days of receipt of the goods.  

1.3 Notwithstanding any other provision in the Contract, AEC may at its option allow the Purchaser to return the goods upon the following conditions: 

1.3.1 that the Purchaser notifies AEC within 10 days of delivery of its intention to return the goods; 

1.3.2 that the goods are returned to AEC within 15 days of delivery; 

1.3.3 that the goods are undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale; 

Faulty Goods 

2.1 If AEC establishes to it's reasonable satisfaction that there is a defect in the goods or there is some other failure by AEC in relation to the conformity of the goods with the Contract, then AEC shall, at its option, at its sole discretion and within a reasonable time: 

2.1.1 replace such goods with goods which are in all respects in accordance with the Contract; or 

2.1.2 issue a refund or credit note to the Purchaser in respect of the whole or part of the Contract price of such goods as appropriate having taken back such goods, subject, in every case, to the remaining provisions of this Condition provided that the liability of AEC under this Condition shall in no event exceed the purchase price of such goods and performance of any one of the above options shall constitute an entire discharge of AEC's liability under this warranty.

Please use the Contact Us form to request a returns authorisation before returning any items